The Case Queue Screen displays all Open Cases awaiting assignment and all cases requiring additional involvement by a CAB Representative. Previously assigned representatives and Industry Specialists are identified. If no representative is assigned, the office that performed the intake process displays.
The goal of this module is to provide the participants with the skills to access the Case Queue Screen so that they are able to select a case.
1. From the CIMS Main Menu select the Case Management Module and then select the Search and Entry Module
2. Then select the Case Queue Screen from the Task List
3. Double click on Case Queue and the following screen appears.
4. To select a case, double click on the row in which the case appears and the following screen appears.
5. Begin working on the case. All available CIMS functions are available to the user from this screen.
1. Review the set of customer information that has been received in Case Queue.
2. Select a case and complete the necessary work to send it to its next step in the review process.
3. Be sure to ask the instructor if there are any questions.
4. Use all tabs and pop-up windows that are necessary.
Government
Hello Everyone….. Thats Me … Michael Macho …. I am really excited about XChange this year it being my first year as a NewBee i am sure you will discover my passion and energy around technology.
I am gearing up to make a significant impact at the upcoming XChange Conference. With anticipation building, Macho’s role as a key participant in the event’s board room discussions and evaluations of various companies and solutions. Leveraging his extensive industry knowledge and strategic acumen, Macho will actively engage in pivotal conversations and evaluating cutting-edge solutions. His presence underscores BIS Computer Solutions’ commitment to staying ahead of technological trends and fostering meaningful collaborations within the industry.